Course Details

CSM With HackNow

Enhance your customer service capabilities with our Customer Service Management (CSM) Module Training at HackNow! This course is designed for customer service professionals and ServiceNow administrators who want to leverage the CSM functionalities of ServiceNow to improve customer satisfaction and streamline service delivery.

What you'll learn:

  • Introduction to CSM: Understand the fundamentals of Customer Service Management and how it integrates with the ServiceNow platform to provide a holistic view of customer interactions.
  • Case Management: Learn how to create, manage, and resolve customer service cases efficiently, ensuring timely responses to customer inquiries and issues.
  • Knowledge Management: Discover how to develop and manage a knowledge base that empowers customers and agents with quick access to information and solutions.
  • Customer Self-Service Portal: Gain insights into configuring and optimizing the customer self-service portal, enabling customers to find answers and submit requests easily.
  • Reporting and Analytics: Explore how to utilize ServiceNow’s reporting tools to track customer service performance, identify trends, and make data-driven decisions to enhance service delivery.

Who Should Enroll: This training is ideal for customer service representatives, ServiceNow administrators, and IT professionals involved in customer service operations who want to enhance their skills in managing customer interactions and improving service quality.

Benefits of Choosing HackNow:

Expert Trainers: Learn from experienced customer service professionals and ServiceNow experts who bring real-world insights to the training.
Hands-On Learning: Engage in practical exercises and case studies to apply your knowledge in scenarios relevant to customer service management.
Flexible Training Options: Enjoy the convenience of online training sessions that fit your schedule, allowing you to learn at your own pace.

Frequently Asked Questions

What is ServiceNow, and why should I learn it?

ServiceNow is a leading platform for IT service management, automation, and workflow optimization. It offers high-demand career opportunities in IT and beyond.

We offer ServiceNow training, business development, corporate and individual training, project support, and freelancing services.

Yes, we offer courses tailored for beginners as well as for experienced professionals looking to upskill.

Yes, we guide candidates through the certification process and provide the necessary support to achieve their goals.

We provide ServiceNow training for individuals, corporate clients, and teams. These include foundational, advanced, and specialized modules.

Most of our courses are conducted online for flexibility, but we also offer in-person training for corporate clients upon request.

Training durations vary by course, typically ranging from 4 to 8 weeks. Specific details can be found on the course page.

We offer both options. You can choose one-on-one sessions for personalized attention or join group sessions to collaborate and learn with peers.

Yes, we offer flexible batch timings, including morning and evening slots, to suit your schedule.

Yes, we provide project-based training and support to help candidates gain real-world experience.

Some advanced courses may have prerequisites, but our beginner-level programs require no prior knowledge.

Yes, we offer placement assistance, including interview preparation and resume building.

We offer freelancing opportunities, guidance on acquiring projects, and tips on managing ServiceNow projects effectively.

We provide end-to-end business solutions, from workflow optimization to platform customization and team training.

Yes, we tailor training programs to meet the specific needs of corporate clients.

Yes, we can organize certification drives for teams after completing training.

Regular assessments and progress reports are shared with corporate clients to ensure learning objectives are met.

Fees vary by course and program. Detailed pricing is available on our website or upon inquiry.

Yes, we provide discounts for group enrollments and corporate packages.

We accept online payments, bank transfers, and corporate invoicing.

We offer access to resources, Q&A sessions, and mentoring to help you succeed after training.

Yes, we allow batch switches based on availability and prior notice.

Yes, participants get lifetime access to our training resources.

Yes, participants get lifetime access to our training resources.

Yes, you’ll be getting recordings of all day-to-day live sessions of yours.

Absolutely. It is a completely hands-on masterclass where you will also get notes, reference material, & assignments for your future reference.

You can reach us through our website contact form, email, or phone. We’re here to help!
Contact

Course Details:

Course Price:

$723

Instructor

Zac Livingston

Lesson Duration

12 Weeks

Lessons

10

Places for Students

12

Language:

English, Hindi

Enroll Now!

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